Remember that good customer service will help your business succeed. But if the service is not professional, it can make your business bankrupt. Therefore, you need solutions to improve service quality, improve customer care via call center and directly in the most effective way. Below, let's learn about what you need to do and why with Becare!
Learn the 6 most effective and regular customer care and support solutions
Always listen to customers
Statistics show that: The number of customers who feel they are really heard only accounts for 3%. Meanwhile, up to 61% different customers receive basic and necessary information. And 36% customers say they are not being listened to by companies. Therefore, customers are always apprehensive and uncomfortable with the call center for care and purchase advice. What customers need is that you have to seriously listen. They need you to solve their problems, not just listen and let go. When customers feel heard, they feel respected.
In addition, when you listen to the customer, you will understand all the correct information. It is the basis for you to have full information about the key problem customers need to solve. The fact that you show your customers they are heard means that you are on their side in good faith. Customers will trust you more. Your image is also firmly established in the hearts of guests.
Customer care solutions from employees
Most companies are looking for solutions to improve customer service. Specifically, this involves upskilling each employee. To have good flexibility handling skills, employees need to:
Develop in-depth knowledge of products and services.
Improve your voice to become better and more expressive.
Improve professional ethics.
Always willing to empathize and really patient with customers.
Excellent adaptability.
Communicate your message clearly to your customers.
Special attention should be paid to certain sensitive issues with guests. Because the process of contacting with customers may arise unexpected situations. Each skill must be practiced consistently.
Improve strategies, systems, and software to manage customer service performance
When you build an effective customer care strategy. Businesses can get very good next steps. When you confidently make sure your customers are always treated with the best. They will become your source of loyal customers. Furthermore, you can take control of the situation and build a better reputation. Detail:
Deliver an interactive customer experience that aligns with your brand personality. Customer retention strategy: sell the right way, create good interaction with customers. Minimize inconveniences and collisions
Turn your customers into VIP customers…
Motivating employees – The most effective customer care solution
There is a solution to improve the quality of customer service most effectively. That is what motivates the staff. So how do you promote?
You have to give individual work goals
Reward employees in a timely and timely manner. A reward should be able to create excitement and a feeling of recognition.
Promote the enthusiastic working spirit of employees, improve work productivity.
Create competition opportunities among employees to boost morale and performance.
Create conditions for your employees to rest, take care of their health, and be in good spirits. Because customer care work brings a lot of pressure to employees. If their health and spirit are not good, it will affect their work performance.
Always remind employees to create and maintain a healthy lifestyle. This shows that you care about the people who do good for the company.
Customer service performance statistics
All business activities aim to seek maximum profit. And it is customer service that will help the company do that. To measure customer service performance, companies need to be familiar with the KPI tool. Customer service performance will be assessed based on metrics such as:
Call miss rate
Based on customer satisfaction scale
Consumer loyalty
Average processing time for customer issues
Customer problem solving success rate
Customer response time…
Social media customer service
These days, it seems like the whole world is using social media to interact. And statistically, as many as 56% consumers respond to their comments and inboxes. The fact that customers have experienced great things will be reflected in:
Information is answered quickly as well as most accurately for customers
Staff are always friendly and attentive
Deal with negativity with gentleness and subtlety, tact…
You need a solution to manage and take care of customers on many social networking platforms. Maybe Facebook, Zalo or Instagram or website, etc. What you need to do is choose the right social networking platform for your business needs. Always put the motto "friendly, empathetic, understanding" with customers.
Epilogue
Above is information about solutions to help improve service quality and improve customer care most effectively via call center and in person. Hopefully this article has raised the issues you are facing in the process of customer service. If you really need a course to know how to apply the above solutions professionally. Then contact us as soon as possible Becare Find a course that works for you! Thank you for choosing to consult our business article Becare! Wish you a good day!
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