It can be seen that customers are the only and most potential resource to bring companies and businesses to new heights. We can have good products, good staff, regular preferential policies; However, if our customer care forms, especially in the 4.0 era, are still incomplete and still quite weak. Surely this will make the plan; and future development is stopped abruptly. So how to build a model in which all forms of customer care over the Internet are effectively implemented? Let's answer with BECARE right through this article!
Why is it necessary to build the acquisition and development of customer care forms via the Internet?
As you know, the trend of online shopping is increasing; and may replace direct purchase in the near future.
With just a few simple steps on the store's website; or on e-commerce platforms like Shopee, Tiki, Lazada,…; users can easily shop and own the items they love; without having to spend too much effort, time and travel expenses.
By this method, buyers and sellers do not need to deal directly; or communicate with each other but the two parties still have what they want (Customers can buy goods, owners can sell goods).
At the same time, through that, it can be seen that customer care will become much more difficult; and that is also the challenge of many businesses; if they do not have appropriate forms of customer care via the Internet; to retain customers if the product or service has problems.
Therefore, the urgent problem at the present time of businesses is to hurry to learn; and acquire forms of customer care to maintain their customer base.
Models and effective forms of customer care over the Internet
Forms of customer care – Live chat dialog on the website
Currently, there are many businesses that have been improving and upgrading the Livechat feature right on their website.
In a report on customer service of businesses, up to 64% customers came to use the message dialog available on the website; to learn about information about services, products or to ask related questions.
Through the upgrade of the message box livechat, when receiving warm attention from businesses; customers will tend to return to use the service or product. In which, there are some customers who have made an order or booked a service only through this dialog box.
The live message chat box system helps users easily find their information; or talk directly with the seller without having to spend money to call the hotline as usual. Some complicated operations like before can greatly affect the user experience.
Not only stopping there, adding FAQs on the website; based on frequently asked consumer questions is also how we respond quickly; without spending much time.
Forms of customer care – Answering the phone online
Sometimes our messages just don't make any sense; and the message that both sides want to convey to each other. Through words, businesses will have the opportunity to better understand emotions and satisfaction; as well as the problems I am facing in business.
Answering the phone online is one of the forms of customer care; help us to solve the problem quickly. The process of making calls is extremely simple including: receiving calls, recording problems encountered, recording; and problem solving.
This form of customer care is evaluated through the following criteria:
- The friendliness and openness of the consultants.
- Transparency and clarity in the settlement process.
- Flexible and agile in finding solutions.
Therefore, in order to gain trust from customers, when performing transactions; or telephone consultation, we should evaluate the quality through the above criteria to consider the suitability. From there, give the most optimal methods possible to enhance the ability; as well as its customer service. 
Customer care via email
Email has always been considered as one of the most important tools; even at work or in our daily life. Instead of having to spend time calling to confirm the order; With just a few simple steps on the software, you can send confirmation information to consumers.
Loads of essential information; as well as special policies are listed clearly and in detail to help users have more objective sources of information about the product; and our services.
Because of this, email is also considered as one of the highly appreciated forms of customer care; although the response time may be longer than usual.
However, according to Adlink's assessment, the use of customer care emails in Vietnam is still not really popular. But for the unceasing rise; as well as daily usage trends; Email is still a very potential platform for businesses.
Model of customer care on social networks
During the past 10 years, we have seen first-hand the development as well as the trend of using social networks more and more consumers. They're not just confined to the young; that even the elderly or children, everyone has their own social network account; for communication and entertainment.
It is for this reason that the form customer care on social networks is a potential; for anyone who is intending to do business online; and other businesses.
Through social networks, customer feedback and problems will be sent directly; without going through any other intermediary. Consultants and businesses can also easily answer questions in a timely manner; to find a solution.
Regularly responding to comments and messages from each guest is a delicacy that every business should have. 
summary
The forms of customer care through the Internet will all be changed; and develop day by day depending on the progress of the times. But the model and customer care methods as above are simple steps; and key for businesses to entice consumers to stay.
BECARE, the most prestigious, dedicated and quality outsourced customer care service. With a team of professional personnel who have many years of experience in the customer care industry; You will surely find success in working with us. Along with thorough instructions; and easy to apply, you will definitely be satisfied when coming to BECARE.
Contact us for a consultation today!
EN 
VI 
JA 
ZH 
KO