Improving the Quality of Customer Care Service in the 4.0 era

We are living in a century in which online shopping and business are gradually replacing offline forms of business. Buyers and sellers will not be the same; no longer see each other face to face to exchange and make clear to each other to understand their wishes about the product. Instead, just a few simple taps; Customers can shop directly without consulting the seller. So how can we improve service quality, provide the best customer care, and retain them in today's competitive and difficult 4.0 era? Discover with BECARE now!

What is customer service?

Similar to other common services such as beauty services, shopping, design, marketing,..; Customer care services will be activities performed at the stage after the buyer has made a transaction at the business or store. 
Activities such as taking care, interacting and communicating with customers after sales; is how we approach them to solve problems they face while using our products and services.
From improving service quality and customer service; We can get important information about what businesses and stores are missing. This lays the groundwork for future growth. 

The importance of improving the quality of customer service 

Did you know that we create loyal customers; Not only in product quality but most importantly, it also depends on customer service. Understand what businesses must do when improving customer service; is the most optimal method; to improve work and business performance. 
Maybe at some point, our products and services are not really as good as consumers expect. But they still choose to stay with their businesses. So where exactly is the reason? Customers, they are satisfied with the product 1; but they are satisfied with the way the business takes care of up to 10. 
This operation is simple though; but it can play a key role to determine the success or failure of a business in the future. Because of that, to develop the operating apparatus; and take your business forward. Companies need to invest, improve and enhance services; and provide the best customer service possible. 

How to improve customer service quality in the 4.0 era

Improving service quality and customer service is to simplify everything 

More than 90% customers who participated in a customer care survey admitted that they felt really uncomfortable; when businesses and online stores only focus on the available model sentences; and vaguely agreed upon. 
Sometimes, this very thing is a double-edged sword; causing customers not to find their trust in products and services. Worse, it causes our product to stall because of this. 
Make sure you have a solid knowledge of your services and products. From there, the advantages and disadvantages of the product are given; so that customers can understand the top of the industry and trust to use it. So you can maintain customer support; in just a few very simple ways. 

Let your customers know what's going on with them

One of the key factors; To improve the quality of customer service is to let them know what obstacles they are facing. Honesty always makes people feel confident. 
Don't make a few minor mistakes in products and services; that we ourselves have to hide, deceive so that customers do not know this. 
Help them figure out where the problem lies; and how to solve it. That way, arising transactions such as complaints and returns will become easier. In addition, letting customers know specific information of services and products; It is also a way to help them increase their awareness to your brand. 

Listen to your customers 

Similarly in a survey on service quality, only 3% of them were listened to and understood clearly what they wanted. 61% claims that they are supported with information, but the frequency is quite low; and the remaining 36% said that businesses and online stores have not really listened to what they want. 
By adding forms feedback on our website or sales pages is also how we improve the quality of customer care service. They will feel that our business is open to their various opinions and contributions. 
Never try to avoid mistakes in your products and services. Face it enthusiastically with the most positive attitude possible. Please be patient in responding to all messages; and respond to each comment on my fanpage. To show customers that they are special people. 
However, for some small online stores; Answering and responding to all customer inquiries is really difficult and time consuming, especially on promotional occasions. You can therefore use the software provided as a tool; or ask for the support of a 3rd party so that your sales channel can achieve maximum performance. 

Improve customer service quality management on social networking sites

The majority of customers who have an interest in online shopping say that they really trust the reviews of previous customers and the feedback messages of the store owners. If businesses and customers can be enthusiastic in providing information, they will certainly be very secure and satisfied when choosing to use our products. 
On the Internet today, there are many popular social networking sites such as Zalo OA, personal Facebook, Fanpage, Instagram, etc. Choose for yourself the appropriate platforms and turn them into a playground for your customers to have fun. can easily access and manage all information provided by customers. 
From there, business owners and online store owners can more easily control quality and improve service. customer care mine. 

Provide superior customer service 

Instead of focusing on sales and customer feedback; we should change and improve customer service by regularly having special offers for our customers; or proceed to save information to accumulate points; and have attractive gifts for customers on their birthdays. 
Never let customers feel abandoned. Be proactive in asking questions often; and treat the customer as a friend; for the most friendly and appropriate communication possible. 
This can both help us retain old customers; but also can increase the number of loyal customers for your online store and business. 

summary

Improving customer service is not a simple matter, it requires a lot of effort, ingenuity and sophistication to please customers. Don't let customers come to us just for the product; but let them feel deeply cared about staying with your business. 
BECARE, the best outsourced customer care service for all businesses from large to small. With a warm and thoughtful staff, you are sure to get satisfaction when using our customer care service. Your business will surely grow up day by day and become more successful. 
Contact now with BECARE Get help and advice now!