Is Toll-Free Call Center Really Free?

Currently, many businesses use the number 1900 for their company. The 1900 number is an extremely powerful business tool; and indispensable because it is convenient, fast and extremely cost-effective for businesses. Basically, this free switchboard will still not charge the listener. However, there are still some related questions like calling the hotline, does it cost money and how much does it cost? Is the switchboard number really free or not? Let's find out with BECARE now but interesting information through the article below!

Is the 1900 switchboard really free or not? 

In the process of contacting work or in life, many times you will see advertising messages being sent everywhere with messages such as: "Contact the hotline 1900 XXXX is completely free". However, despite contacting, there are still many customers who respond that this switchboard still loses money and is not completely free as rumored. So what is the truth about this?

To know this clearly, we need to consider two factors:

First. This 1900 switchboard is not completely toll-free and this switchboard number is still the usual toll-free number. This means that when a customer makes a call to the switchboard with the number 1900, the calculation will be based on the tariff; with calls that cost money according to the regulations of the carrier that provides this hotline number and is not free..

Next, about the consulting fee, as mentioned above, when receiving consultation calls from businesses and certain units, this consultation is completely free; and listeners don't need to pay any fees when making phone calls from the switchboard. All questions will be answered by the consultant in the most detailed way. At this point, you don't need to worry about whether the call to the hotline will cost money or not; and whether there is a fee or not. 

Is the 1900 switchboard really free or not? How is the fee calculated? 

Through the information that has just been shared, it can be seen that 100% when customers call the 1900 phone switchboard will have to bear a certain fee. However, whether it costs more or less money depends on the unit used; as well as the number that the contacting business chooses. No call center is free and everything will have to be paid to a specific number. 

Calling to the telephone operator is not free and how is the charge calculated?

As mentioned, the charge when calling the switchboard is usually 1,000 VND / minute ~ 15,000 VND / minute; and the total fee will be calculated based on the installation of the service by the enterprise; and the number of minutes that we call. 

How to calculate the exact amount to spend on the phone operator 

• Method 1: Refer to the price list just mentioned. 
• Method 2: Through the company's number, customers can search based on the website; to which the company connects. 

When calling 1900 switchboard, in the first 10 seconds you will hear a charge message with common syntax such as: You are connecting to ABC customer care center, your call is charged 1,000 VND/minute”. This is considered the first way for callers to know if the switchboard they are calling is really free; and call to lose money or not?

Benefits of using a 1900 . telephone exchange

Although these are not completely free call centers, they are a great helper not only for businesses; that even the caller can still get certain benefits when using them. 

The benefits of this non-toll free PBX for business 

• Businesses can easily own their own beautiful numbers; and in line with the company's ethos. 
• Show your professionalism to customers when connecting; and consulting with a fixed number 1900. 
• The 1900 number has the ability to redirect calls to each appropriate department or department; without losing time or other manipulations; and this is a free utility for businesses when installing. 
• This number can help the board of directors and managers to easily assign work; and track employee work progress. 
• The 1900 telephone exchange has the ability to record calls; and help businesses to monitor the call quality for free. Thereby maintaining and improving their work productivity. 
• The switchboard can send messages directly to customers; or announce important information at your convenience. 

The benefits of using a telephone exchange for callers 

• No need to waste time remembering the usual complex numbers; but just remember the last 4 numbers, you can still find the business number you want to contact. 
• Customers can completely send text messages to the call center for advice. 
• Call charges are not necessarily free and still cost money, but the cost of the charges is much cheaper than regular phone numbers. 
• No need to enter a specific area code before calling. 

summary

If 1900 is a toll-free switchboard and calls are free, the answer will be yes. Although they only take away a few rates, the utility that this switchboard brings can completely help us develop. 

Through the information just mentioned, BECARE hopes you will have more useful information about this call center. 

BECARE, the best outsourced customer care service on the market today. With many years of experience in the customer care industry, we are proud to bring success to more than 20 businesses that have been working with us today. 

Contact us now for advice and registration as soon as possible!