What is included in the Internal Telephone Switchboard Equipment? Notes When Installing 

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Are you looking for a system of internal telephone switchboards for your business, but don't know what exactly it needs and how it works? Please read the article below of BECARE!

What is a telephone exchange? What types are there? 

You've probably heard a lot about the telephone operator or calling you. It is a system that has many parts connected together. Thanks to the switch, it is possible to connect end-to-end devices or call out on the same subscriber line. This system of PBX equipment can handle all signals, calls inside and outside the network. 

Today, with the demand for customer care and telesale, the telephone exchange systems are increasingly being upgraded. Some call centers have used algorithms to connect themselves to users without the need for an employee. 

There are 2 types of PBX: 

  • Traditional switchboard - Analog: is a telephone network for public switching, when you register a number, the network operator will pull the trunk line to the post office line and you will connect to the Analog switchboard in your office and share machine directly. 
  • Virtual PBX - VoIP: is a system hosted by 100% on a server in the data center and provided via the internet (using VoIP technology). The system is extremely convenient and administrators can access and set up the technology easily. 

With the current development, most users will use virtual PBX to facilitate the connection. 

Tổng đài điện thoại là gì? Có những loại nào? 
Please choose based on the size and needs of your business

What telephone switchboards are required? 

With each type of PBX system above will need different equipment. VoIP PBX will need the following equipment:

  • PBX and phones with compatible IP
  • Cable connecting the switchboard with LAN 
  • Gateway adapter
  • Install the software on the computer 
  • High speed network 
  • Server, information storage card
  • Device for making calls

You can consult your supplier for this part of the system. However, you also need to understand the usage needs and the notes below that BECARE will share!

Cần trang bị những máy tổng đài điện thoại nào? 
Find a reliable partner and dedicated consultant to get the complete system at the lowest cost

What do you use the telephone exchange device for? 

Owning an internal PBX device system is extremely beneficial for each business, you can use it for the following purposes: 

  • Communicate between departments easily, call, listen and then press the key to select the department to meet. 
  • A great tool for telesales and customer care

Current call centers integrate with CRM, ERP to save customer information, call history and recording files. You can make a lot of calls at the same time with low cost. 

Depending on the purpose you use for you to set up and build a switchboard, you need to answer the following questions: 

  • Do you need basic call needs or CRM integration, data synchronization, etc.?
  • How many users do you need for? 
  • How much will it cost you to invest in the system? 

After determining the needs and purposes, you will find the service parties to install. 

Mục đích sử dụng
How do you need to determine your goals and needs before choosing a PBX system?

Some notes when installing a certain switchboard should not be ignored

  1. Choose the type of PBX that is suitable for the internal business, depending on the purpose of use: traditional PBX or virtual PBX (virtual PBX has different types)….
  2. Choosing the right PBX number: This is also an important step, you need to choose the number (1900, 1800, SIP mobi number, fixed number). Choose a number that is reputable, easy to remember or even suitable for feng shui. 
  3. Select the terminals carefully and of good quality for productivity as well as good call quality, thereby creating good effects. You can choose headset, IP Phone or softphone (depending on your size and purpose). 
  4. Internet connection equipment must be stable: You must definitely invest in a good connection to make the whole system work smoothly and smoothly. At the same time, you also need to invest in 1 to 2 transmission lines that can be backup in case of problems. 
Một số lưu ý khi lắp đặt tổng đài nhất định không được bỏ qua
Because the system will be with you for a long time, you need to choose carefully and install it to use it most effectively

Epilogue 

Through this article, you will know how to set up the system for your business depending on the purpose. 

If you are in need of a switchboard to be able to take care of customers or telesales, building an internal PBX device system is a good idea. However, currently, the cost to set up the system as well as the cost to recruit, invest and operate a customer care team is extremely high and time consuming. Instead, businesses can think of hiring an outsourced customer service department. They already have a team and equipment system, you don't need to spend depreciation cost as well as time to train and operate. 

BECARE with its background in people and available technology will be able to relieve this burden on behalf of businesses. We provide the customer care in a variety of industries, telesales service, outsourced business room,….

Dịch vụ CSKH của Becare
Always serving customers wholeheartedly, we gain the trust of partners across the country

If you want to cooperate, contact BECARE now for advice!