The Spa Customer Care Message Template Can't Be Ignored

Mẫu Tin Nhắn Chăm Sóc Khách Hàng Spa Không Thể Bỏ Qua

For service industries, customer care is always a concern and focus. Especially, in companies operating in the field of beauty and health care; This task is done more methodically, becoming the spa customer care process. So how are spa customer care scenarios built? Why does your competitor need spa vouchers? Are you missing out on something important to improve your business? Immediately refer to the article to update trends and receive spa customer care message samples.

mẫu tin nhắn chăm sóc khách hàng spa
Good customer care is a particularly important task for spa units

As mentioned above, customer care is very important with beauty and health services. In fact, spas are one of the most sensitive areas for advertising platforms. The high level of competition and the strict policy of censorship of advertising messages make it even more difficult to attract customers. The cost per result obtained also increases gradually. Therefore, the most effective way to increase revenue for the spa is to optimize the form upsale and cross sales. Of course, to achieve that, you need to do a good job of taking care of your customers.

What is the difference in the spa customer care process?

First, know that a polite space, a caring attitude and a sense of comfort are essential values for any spa. So try to offer that to your customers.

Now let's start from the most basic process: 

  • Welcome
  • Customer consulting
  • Service performance
  • Guide to home care
  • Practice guests. 

These steps need to be done methodically and carefully. However, to create an experience that exceeds expectations, you should develop an additional step of intensive care. It is consulting, reminding customers online via social networks, messages or emails.

How to build cskh spa script?

The spa customer care script is created to unify consulting information. This is very important. Because it helps spa increase prestige and professionalism. At the same time, the spa will also limit misunderstandings and avoid future troubles.

To build a scenario, you need to imagine possible scenarios. Then prepare a complete answer, and re-train your staff.

For example, when you welcome a new guest, you would say hello like this:

“[Brand Name] Hello. Please sit down. What services are you interested in at .? [brand name] eh?”

At this point, there will be 2 situations. If the customer has selected a specific service, for example, taking acne, you will give more in-depth advice such as:

“Yes, I invite you to go to the next room so that the doctor can conduct a skin examination. At that time, the doctor will tell you what type of acne your acne is and how it should be treated safely and effectively."

In case guests need suggestions, you can apply the following spa customer care message template:

“Yes, I invite you to take a look at this service table. We specialize in skin lightening and anti-aging packages. If you want to experience the technician's skills first, you can also try the basic cleaning package. We will give you an extra step of skin tightening massage and a discount if you buy a package of 10 sessions.”

Suggestions for cskh message samples at home

Maintenance care after each service is necessary. But you may find it difficult to connect with customers after the service ends. Refer to the following excuses to start the story.

quy trình và kịch bản chăm sóc khách hàng spa
You need to skillfully approach customers in a natural way to create comfort

Sample message for home care instructions

"[Brand name] Thank you for using XXX service. We hope you were satisfied throughout the process. To help you take care of your home more effectively, we send you the following notes… If you need further assistance, please send a message for direct response.”

Message template for cross sale purposes

"[Brand name] Thank you for using Acne Treatment service. After 3 sessions of removing acne, treating inflammation and soothing light, your skin condition has improved significantly. You can see the change in your skin in the following picture. 

Currently, the acne is now under control, but the bruise is still there. This is a normal phenomenon. And you can consider using a combination of Tri Tham package to help lighten and even skin tone faster. Information about Tri Tham package, please refer to…”

In particular, the cross sale for the spa should also be done in the process of performing the service in a skillful manner.

Sample message to collect customer comments

"[Brand name] Thank you for using ABC service. In order to serve you better in the future, please take a few minutes to complete the service quality evaluation form. [Brand Name] Thank you very much.”

Sample old customer care message

"[Brand name] Hello. We are sending this message because you had hair removal service 3 months ago. To ensure service efficiency, [brand name] invites you to return for a free periodic check-up by the staff. Please make an appointment here for better service.”

All of the above messages are a way for you to maintain interaction, pulling customers back to increase the chances of subsequent orders. You can create more to suit your system and capabilities.

Management method by voucher cskh spa

To reduce the burden of tracking and sending appropriate spa customer care messages, you can outsource a professional customer service department. These units will monitor and send messages on your behalf take care of and handle after-sales inquiries according to standard procedures and scenarios. So you can rest assured that your professional image will always be preserved.

phiếu chăm sóc khách hàng spa
Becare helps you to optimize costs while ensuring improvement of customer service quality

Besides, they also use spa customer care vouchers to calculate KPIs and costs. Therefore, you only need to pay the correct amount of tickets (spa customer care vouchers). arise, both transparently and economically.

summary

If you want to consult outsourced customer care services, BECARE will be the name that should be mentioned first. With a complete process and script and professional spa customer care message templates; Becare is confident to satisfy the most demanding spa owners.

For detailed advice, please send a message at the chat box or contact Hotline 028.9995.6678.