Benefits of Auto Call

Published On - 27/12/2021

admindps Business skills

Auto Call is an automatic calling service suitable for all industries, quite popular and highly applicable. Auto Call solution will help businesses handle hundreds and thousands of calls at the same time with just 1 operation and 1 employee. So how to do that? Let's also BECARE find out!

1. What is Auto Call (automatic calling)?

Auto Call, also known as Auto Call, is an advanced technique that allows businesses to instantly make hundreds of calls to a pre-established customer list. Auto Call will use modern technologies to personalize calls for each different audience.

Automated calls will be pre-scripted and recorded. After entering the list of customer phone numbers into the excel file, it will be exported to the system, you just need to set a specific date and time, the system will run the call to the outside.

2. Benefits of businesses when using Auto Call switchboard

Reach more customers

Automated call centers will help businesses easily and quickly make voice calls to each customer segment according to each specific campaign. And the information system from automated calls is arranged and managed scientifically, detailed and overview reports help managers synthesize information/feebacks from customers and adjust strategies. suitable business.

Increase the frequency of communication

Because it is an automated system, Auto Call can make hundreds or even thousands of calls at the same time, making it easy for businesses to handle a large number of customers. Without using automated calls, some activities that need to contact a large number of customers will take up a lot of time, reduce productivity and sometimes increase operating costs. 

Reduce the cost of managing telesales and customer care personnel

Because Auto Call is automated calls, flexible and emotional interaction with customers is impossible, but it still has its own strengths. Auto Call only makes automatic calls to the phone numbers on the list, the conversation script is more unified and concise than telesales staff calling customers directly. Auto Call automatically schedule appointments with customers, congratulate important occasions, notify reminders of payment deadlines, etc., without the need for customer service staff to perform. Therefore, Auto Call will ensure the quality of customer service and help businesses reduce operating, management and training costs for a large and well-organized staff.

Sales/Customer Care according to the available scenario

Automated call centers are available with scripts to help businesses fully convey all information to customers. Combined with the support feature to set your own voice, it will create a more natural and professional feeling when selling or taking care of customers.

Easy integration with 3rd party software

The automated PBX system is very flexible in connecting APIs with 3rd party software such as Facebook, Zalo, CRM... of 3rd parties: Zoho, Saleforce, Zendesk, Microsoft Dinamic,... This is a particularly suitable feature. suitable for businesses that have been developing online sales channels - one of the current trends, especially during this complicated epidemic season.

Automatically record orders

When an order arises, the automatic call center system will automatically record that order. This not only helps to reduce personnel costs but also increases sales significantly.

3. How is the auto call switchboard used?

One-way interaction

One-way interaction is the form applied to outbound calls with customers that customers cannot call back. This will help businesses easily proactively provide product/service/program information to customers according to available scenarios. Businesses just need to compose content and record and set up the system. 

2-way interaction

Two-way interactive form, the switchboard automatically calls the application for customers who want to directly connect calls to the sales switchboard. Keypads can be used to redirect customer interactions. For example, press 1 to meet a customer care agent, press 2 to meet a technical consultant, etc.

4. Some areas should apply Auto Call Switchboard

Automated PBX brings businesses a lot of benefits, so setting up an automatic switchboard system will optimize the operation of the business, help save costs, and be more productive. Some popular industries have been and should have deployed the auto call switchboard solution such as: 

  • Financial banking;
  • Application/app/game development;
  • Survey campaigns, improve customer satisfaction and experience.

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To learn more about the features of the Auto Call system or other call center services, you can find out more at BECARE.io. 

BECARE.io – A comprehensive customer service provider with a full package of customer care assistant service solutions and an omni-channel contact center system designed specifically to suit all needs and requirements. enterprise size. BECARE is committed to bringing the best customer service experience to its customers.