What is Customer Service? Specific Criteria

Every business has its own one or more customer care department. This is considered the core workforce; have a direct impact on the customer experience; along with the company's revenue. Customer service job criteria have specific requirements and are very important. However, you need to understand that what is the main job of a customer service representative? What are the specific job descriptions of customer service staff? Take a look at the article below!

What is customer service?

Main job of customer service staff is all the work that takes place for the purpose of providing a solution; help satisfy customer needs effectively; or can guarantee to exceed that expectation. To be able to do these jobs well, customer service staff need to have knowledge; know how to listen to customers' thoughts; Besides, it is necessary to find out the cause as well as the end goal.
And from there, they will have to build the most effective solution; Besides, it is best suited to the nature of the company.
Businesses if they want to keep customers and attract customers; you need to focus on the investment process; along with the customer care plan. Must see customer care job is an extremely important factor to be able to improve service quality; along with the company's position in the market. Even if your product is not up to the standard; However, the company has a great sales, consulting and customer care regime, which is still very well appreciated.

công việc chăm sóc khách hàng
At that time, customers will be ready to return to continue the experience

Detailed Customer Care Job Description

  • This is the position considered as the receiving point; along with handling all customer feedback.
  • Planning to visit the files of loyal customers, VIP guests…
  • Coordinate with Marketing department personnel to implement advertising or promotion plans…
  • Actively giving gifts to customers on holidays, Tet…
  • Build communication channels for customers to reach; along with updating product information; services; promotions…
  • Setting up and implementing surveys as well as measuring customer satisfaction about products and services of the business; from which, the adjustment methods and procedure most reasonable.
công việc của nhân viên chăm sóc khách hàng
The criteria for evaluating customer service staff are based on the methods; time as well as in terms of problem solving results

Specific standards of customer care process

Customer is god: In a service environment, the customer is the most important factor. Even if you encounter difficult customers; service people need to reduce their ego; You have to know how to say sorry even if you didn't directly cause it. To get yourself a best expression; You can refer to the article here!
Understanding customer psychology: Each customer will have their own standards for each type of product or service. If you follow and learn their psychology; you will get yourself the best opportunities and ways to convince customers; for them to decide to continue using your company's services or products.
Be willing to listen and respond quickly: Only when you are willing to listen and fully accept customer information; Only then can you understand what problems your customers are having. Then you will propose and meet their requirements. Regardless of how customers contact you (phone, email, fax, social network or in person...); the staff do customer care job You also need to be willing to listen and respond.
Must be responsible at work: The performance of any company or business comes from two dimensions. And if you want customers to trust and continue to use your products; You must take care of your customers. Let's aim to equip and promote skills customer care themselves in the most responsible way. From there, you will build customer trust.
Must be flexible in interaction: The fact that we maintain contact between businesses and customers helps them feel more cared for. Therefore, every time there is a need to use the service, customers will immediately remember your business brand.

công việc của chăm sóc khách hàng
However, caregivers need to fulfill their maintenance duties. Avoid annoying customers too much

Conclusion about customer care work

Hopefully the above information will help you better understand the specific criteria of professional customer care work. And if your business needs a professional outsourced customer care service; Get in touch today with BECARE for advice as soon as possible!